Good for your business and your bottom line
Direct Pay™ the Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.
Direct Pay™ includes full integration of Fraud Detection Suite (FDS) which is a set of customizable, rules-based filters and tools that identify manage and prevent suspicious and potentially costly fraudulent transactions.
Merchants That Will Benefit from Direct Pay™
- Accept payment from customers by phone
- Want to improve customer service and convenience
- Want to accept payments 24.7
- Want to decrease customer on-hold times
- Want the capability to accept hundreds of payments per hour
- Want the capability of an enterprise-level IVR without the equipment and programming costs
How it Works
The Direct Pay™ system accepts calls from your customers wishing to make a check, credit card, or ACH payment. The customer direct dials or is transferred to an 800 number provided by e-Complish. The call is answered in your company name and proceeds to take a payment from your customer using speech recognition or a standard touch-tone keypad on their phone. Unlike service bureaus, your customer will hear your company name; not ours. This will increase the likelihood of payment versus a third party service bureau and promotes future use and convenience for your customer.
Two Pricing Models
- Transaction Fee
No software or equipment installed in house. Transaction fee (similar to an ATM Charge) is paid by the caller. At your discretion you may add a fee on top of the transaction fee to create a new revenue stream. - Pay-as-you-go Pricing
No software or equipment installed in house. Pay only for the time the system is used.
Features:
- Guaranteed 24.7 Operation.
- Real-Time Credit Card Processing.
- Integrated with TeleCheck Check Acceptance Suite.
- Personalized Scripting and Voice Prompts.
- Verifies Check Authenticity.
- Database Interactivity between e-Complish and Your Systems.
- Real-Time Web Reporting and Statistics via Web Interface.
- NACHA Compliant ACH Processing via IVR - Payment Authorization is verbally recorded.
- 100% PCI Compliant Credit Card Processing for maximum security.
Benefits:
- Increased Cash Flow
- Enhanced Productivity of Current Staff.
- Customer Service is Improved.
- Expands Payment Retrieval Hours to 24.7
- Competitive Advantage.
- Set-up, Programming, and Equipment at no charge
- Industry Best 180 Day Trial Period.
ACH Processor
The Automated Clearing House (ACH) Network is an electronic batch processing system used by the Federal Reserve. Instead of using paper to carry necessary transaction information, ACH transactions are transmitted electronically between financial institutions.
Internet Payment
Regal Technologies provides multiple credit card applications to satisfy the needs of processing, fraud protection, and eCommerce. Using web-based technology, you no longer need cumbersome equipment to process a transaction.
IVR
Direct Pay™ the Interactive Voice Response (IVR) System is a full featured system designed to handle in-bound customer calls. Its pre-scripted prompts gather payments via check, credit card, or ACH.
Direct Check
Direct Check software enables your business to take a check over the telephone, enter and verify the check information in the software, and print “ready to deposit” paper checks right from your laser printer.
Print & Mail
Regal Technologies has the ability to produce 100 million mailing impressions per month. Each processor can produce two pages per second for multiple types of output media. Same-day turnaround service is provided for all mailings